MARQUELL Terms of Service

These Terms of Service govern your use of the MARQUELL online store and purchases made through our website. By using our website or placing an order, you agree to these terms.

1. About MARQUELL

MARQUELL is a luxury fragrance brand offering fragrance products to customers through its online store.

2. Website Use

You agree to use the MARQUELL website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not attempt to gain unauthorized access to the website, its systems, accounts, or customer information.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, fragrance descriptions, specifications, and other information are accurate.

However, product colors and visual appearance may vary depending on the customer's device or display settings.

Fragrance experiences may also vary between individuals.

4. Prices

All product prices displayed on the website are stated in Pakistani Rupees (PKR) unless otherwise indicated.

MARQUELL reserves the right to change product prices, promotions, and offers at any time. Price changes will not affect orders that have already been accepted unless required by applicable law.

5. Orders

Submitting an order does not necessarily mean that MARQUELL has accepted the order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where there is an apparent pricing error, suspected fraudulent activity, product availability issue, or other legitimate operational reason.

If we cancel an order for which payment has already been received, any applicable refund will be handled in accordance with applicable law and our refund/exchange policy.

6. Cash on Delivery

Where Cash on Delivery (COD) is available, customers agree to provide accurate contact and delivery information and to accept the order upon delivery.

Repeated refused, fraudulent, or unreachable COD orders may result in restrictions on future COD orders.

7. Payments

Where online payment methods are available, payments may be processed through third-party payment providers.

Customers may be subject to the terms and privacy policies of the applicable payment provider.

8. Shipping and Delivery

MARQUELL will ship orders according to the shipping options and delivery estimates presented at checkout.

Delivery times are estimates and may be affected by circumstances outside MARQUELL's reasonable control, including courier delays, weather, public holidays, incorrect customer information, or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information.

9. Exchanges

MARQUELL's exchange policy forms part of these Terms of Service.

Eligible products may be exchanged within 7 days of delivery, subject to the conditions described in our Return & Exchange Policy.

Products that have been opened, sprayed, tested, or used may not be eligible for a change-of-mind exchange.

Nothing in these terms is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited.

10. Damaged, Incorrect, or Defective Products

If you receive a damaged, leaking, incorrect, or defective product, please contact MARQUELL as soon as reasonably possible after delivery.

We may request photographs, order information, or other evidence to assess the issue and determine the appropriate resolution.

11. Intellectual Property

All MARQUELL branding, logos, product names, images, photographs, written content, graphics, designs, and other materials displayed on the website are owned by MARQUELL or used with appropriate permission, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit MARQUELL content without prior written permission.

12. Third-Party Services

The MARQUELL website may use third-party services, applications, payment providers, analytics providers, delivery providers, or other external services.

MARQUELL is not responsible for the independent policies or operations of third-party services, except where responsibility cannot legally be excluded.

13. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free operation.

We may temporarily suspend or modify parts of the website for maintenance, security, updates, or operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, MARQUELL will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or purchase of products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

15. Privacy

Customer information is handled according to MARQUELL's Privacy Policy.

16. Changes to These Terms

MARQUELL may update these Terms of Service from time to time.

Updated terms will be made available on the website. The terms applicable to an order will be determined in accordance with applicable law and the terms presented at the time of purchase.

17. Applicable Law

These Terms of Service are intended to operate subject to the applicable laws and regulations of Pakistan.

Where applicable law provides consumers with rights that cannot be excluded or limited by contract, those rights remain unaffected.

18. Contact

For questions regarding these Terms of Service, customers may contact MARQUELL through the official contact information provided on the website.

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Important: This document is a general commercial draft and is not legal advice. MARQUELL should have the final Terms of Service reviewed for compliance with the laws applicable to its actual business structure, location, registration status, products, and sales activities before relying on it.