Shipping policy

MARQUELL Shipping Policy

MARQUELL is committed to providing a clear and reliable delivery experience for every customer.

Shipping Availability

For the initial launch, MARQUELL offers delivery within Pakistan.

International shipping is not currently available. International shipping may be introduced in the future. When international shipping becomes available, applicable delivery options, charges, and conditions will be displayed at checkout and reflected in this policy.

Standard Delivery

MARQUELL currently offers Standard Delivery within Pakistan.

  • Delivery time: 3–5 business days

  • Shipping fee: Rs 250

  • Free shipping: Orders of Rs 5,000 or more qualify for free Standard Delivery.

Delivery estimates begin after the order has been processed and dispatched.

Order Processing

Orders are normally processed after they have been successfully placed and verified.

Processing time may vary depending on order volume, payment method, product availability, and verification requirements.

Customers may receive appropriate order and delivery communications as their order progresses.

Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Active phone number

  • Any other information reasonably required for successful delivery

MARQUELL is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

Courier Delivery

Orders are delivered through MARQUELL's selected delivery/courier service.

Once an order has been dispatched, delivery timing may depend on the courier's operating conditions and the destination.

Failed Delivery

If a courier is unable to deliver an order because the customer is unreachable, the address is incorrect, the customer refuses the shipment, or another customer-related issue prevents delivery, MARQUELL may contact the customer to arrange another delivery attempt.

Repeated failed or refused deliveries may result in additional delivery charges or restrictions on future Cash on Delivery orders.

Delivery Delays

The stated delivery time is an estimate rather than a guaranteed delivery date.

Delays may occur because of circumstances outside MARQUELL's reasonable control, including:

  • Courier operational delays

  • Weather conditions

  • Public holidays

  • Road closures

  • Security restrictions

  • Incorrect customer information

  • Unusually high order volumes

  • Other unforeseen circumstances

MARQUELL will make reasonable efforts to assist customers when a delivery is delayed.

Damaged or Incorrect Orders

Customers should inspect their order when it is delivered.

If an order arrives damaged, leaking, incorrect, or defective, please contact MARQUELL as soon as reasonably possible and provide the order number together with photographs or other relevant evidence.

Such cases will be assessed according to MARQUELL's Return & Exchange Policy and applicable law.

Cash on Delivery

Where Cash on Delivery is available, customers should ensure that they are available to receive and pay for the order.

Customers who repeatedly refuse or fail to receive COD orders may have COD availability restricted on future purchases.

Contact

For shipping-related questions, customers may contact MARQUELL through the official contact information provided on the website.

Important: Delivery estimates are provided in good faith and may vary depending on destination and courier conditions. This policy does not exclude or limit any consumer rights that cannot legally be excluded or limited.